1. *Delivery Timeline*: Our standard shipping timeline is 2 working days or less from the date of order confirmation. We make every effort to ensure your package is delivered promptly and efficiently.
2. *Exclusions*: Please note that we do not offer deliveries on Sundays. Our delivery services operate from Monday to Saturday, excluding Sundays and public holidays.
3. *Cut-off Time*: All orders received before 1:00 PM local time will be delivered next working day. However, any orders received after 5:00 PM will be processed following day.
4. *Tracking*: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and progress of your delivery.
5. *Delivery Attempts*: Our delivery personnel will make reasonable attempts to deliver your package to the provided shipping address. If the delivery is unsuccessful due to an incorrect or incomplete address, unavailability of the recipient, or any other unforeseen circumstances, we will contact you to arrange an alternative delivery option.
6. *Delayed or Failed Deliveries*: In rare cases where a delivery is delayed or unsuccessful, we will investigate the matter promptly and take appropriate actions to rectify the situation. We will keep you informed throughout the process and work towards a satisfactory resolution.
7. *Free Shipping*: Free shipping will be applied at checkout if your order total is above AED 60.
8. *Shipping Charges*: Shipping charges, if applicable, will be clearly communicated to you during the checkout process. Additional charges may apply for specific delivery requests or expedited shipping options.

Please note that our shipping policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

If you have any further questions or require assistance regarding our shipping policy, please contact our customer support team, and we will be happy to assist you.